Oct 27, 2011

Ask Amy: Criticism

By: Amy Atlas, in Ask Amy


I would like to ask how do you deal with criticism ( if you have any) from clients or competitors?
I know you say competition is good and that constructive opinions are ok but sometimes I struggle with
what people say about my work or baked goods.


Marta, I think everyone struggles somewhat with hearing criticism.  It is hard to not take criticism personally.  We all like to hear good things about ourselves.  After all, we’re only human, right?  But in business you do have to create a little thick skin to help you with criticism. When you do face criticism, try to take a step back and evaluate it. I think a 2-step process is helpful. First ask (1) Is it constructive criticism that you can learn from?  If so, it may help your business to take what is said into consideration so at least be open to hearing it.  Then ask (2) Is the criticism more personal in nature?  If so, was the source someone who is trying to bring you down? That kind of criticism is transparent and if you recognize that the person had ill intentions, it will help dispel the criticism. It is tricky, though. With more experience and confidence, it gets easier to evaluate whether or not it is constructive criticism.



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